Synchronizing data does not equal integrated. Sales people can't see donor levels, development people can't see ticket sales. The deceased information doesn't synch, actions, relationships, etc. Right now it's a square peg in a round hole setup and it's pretty clunky.

Strong query and reporting tools so that my organization can meet the reporting and analysis needs of our our constituents (board members, volunteers, customers, internal staff, patrons/members, 3rd party affiliate, partners, etc)

Right now the only way we can exchange tickets is to return the money (either to the original payment method or to voucher). This is a clunky process and makes it hard for us to accurately track money on reports.

It will be greatt for venues who sell tickets for agents to have the ability to automatically have daily shows and events sales automatically emailed to the agents at a specic time or day.

Trying to reconfigure the appearance of the PEO screens is not very intuitive. Often Blackbaud Support or specialists are required to make even minor changes.

Provide easy integration and support for next generation technology tools to allow my organization to take advantage of the latest technology for engaging with our members/customers/patrons.

The idea of having a prepaid Waiting Lists for subscription sales needs a major overhaul. Online sales should be fast should need no confirmation in PE. A seating plan for Reserved Seating for series tickets should be displayed as in PE when the Events button is clicked.

PE should have ability to automatically run and email scheduled reports

We receive a lot of revenue via gifts of membership (1 record/household purchasing a membership for another record/household) and tributes (in memory/in honor of). The gift recipient/tribute recipient data would not need to link to a record (just the purchaser) but be retrievable data - xtra data fields

Allow members to not only renew their membership, but upgrade them. Not being able to upgrade a membership defeats the whole purpose of selling memberships online.

This would include extending guest services online to the patron/consumer and to the back office administration for managing the purchases of tickets, merchandise, and event reservations.
Functionality should be supported by multiple channels and delivery methods (e.g. via phone, email, pick-up)

Order Type Details provides a lot of flexibilty for capturing information. The drawback is that once the information is entered it is only accessible through reporting. The ability to view and edit the information (ie child's name for camp --- the ticket holder is the adult member)would increase the usability. Currently, a report needs to be run to see the information. If the information needs to be updated, the entire order must be cancelled, and a new order created with the corrected information.

We currently offer a 20% discount off the total ticket price for members if they purchase three qualifying performances. Members cannot get this discount online because tickets with membership benefits cannot be further discounted. They have to call the box office because we have to sell tickets to them using a seperate price type that is set up specifically to let them get this extra discount. If we could just add a coupon to tickets with member benefits, they could purchase them online with a coupon code.

Currently if you use the “copy event data” function it copies the specified data to ALL events regardless of the show. Add a drop down box to select a specific show when using the "copy event data" function When a show is selected from the drop down box, only events part of this show should be affected.

currently only a limited number of fields link between the two. the extra data fields in PE though could be very well used as part of an online registration form. allowing for capture of school or organization names, vegetarian/dietary needs, physical disability needs, etc

Provide tools to run targeted marketing and email campaigns that allow my organization to effectively communicate and promote offers with our constituents.

Sometimes work processes dont always allow for timely advance entry and during end of the month close outs events and attendance for dates that have already passed need to be entered in order for complete attendance reports. Currently PE is not the main source for reporting because of this huge limitation.

We have a need to have buttons on our daily sales screen, but need the revenue from those buttons to go to a different department than the main event. It would be nice to allow the price types even within a certain show to be assigned an account that's different than the other price types in that show.